![]() If you don’t find our email in your spam folder, you’ll need to contact your email server’s IT admin and request they add to the apply list so you can receive service notifications from us. Schools and businesses often provide email addresses that are controlled by a service with heightened security settings. Im syncing my iPhone 5 to iTunes and keep getting messages about all the content that will not sync because 'not authorized. If not, then your email service may be blocking our service notifications. Password reset emails should be received within 5 minutes. Advised to check your inbox but nothing’s there? Please try again in about an hour, or use a different device for immediate use. This tool limits how often you can request a password reset. Not receiving a password reset email Seeing an error saying try again later? Please note that our password reset tool will rate limit how frequently you can submit requests. If you tried to initiate a password reset and saw this error, we likely have a different email on file for the account you're trying to access. ![]() Password reset tool says "We couldn't find a user with that email" If you've forgotten your Kahoot! username, it should be in the reset password email sent to you. If the information you provided at sign-up indicated you're a minor, you will need to use your username to sign in. Young students cannot sign in with email. If you already reset your password and are still unable to sign in with email and password, try signing in with your username. You reset your password but are still told it's incorrect If you no longer have access to the email you created your account with, you will need to create a new account. Please ensure you keep this current at all times. We cannot verify you if you no longer have access to the email on file. You can update the email tied to your account and perform a password change. If your SSO email is about to change, it's important that you sign in and update your email on file before changes take effect so that you can continue accessing your account with your username or email and password. If this was done on your account, you can log in with the SSO (single sign-on) method that you selected when creating an account. When creating an account you could choose to sign up via Google, Microsoft, Apple, or Clever. Use the one-time-use link in that message to set a new password within 24 hours.Look in your email inbox for a new message from “ ”.Enter your email and click Send reset link.To reset your password, do the following: Password reset tool says "We couldn't find a user with that email".You reset your password but are still told it's incorrect.Start by clicking on your avatar in the top right corner of the platform and selecting Profile settings.īelow are some common reasons for sign-in issues:
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